In November of ’07 I bought an Xbox 360. I was absent for the better part of last generation’s consoles so I don’t know how long this has or hasn’t been going on over the years, all I know is that I was exposed to it last November. I expected trash talk. I don’t mind trash talk and have been known to make a sailor blush on occasion myself but I can’t tolerate hate speech. I am intolerant to intolerance and I was totally unprepared for the bile that started spewing out of people’s mouths while playing online.
The N word is primarily used to two ways online. The first and most common usage appears to be (as Mr. Show put it) “white people co-opting black culture”. You know, middle class white kids saying things like “Yo, wat up nigga”. Pathetic and embarrassingly ignorant, this usage has become common in the last decade or so as hip-hop and “gangsta” culture has risen to soaring heights via Eminem, Snoop, McDonald commercials, and the like. These are just dumb white kids making themselves look painfully foolish while desperately trying to appear cool. The other usage is of the truly frightening kind; bigotry and hatred in its most basic form. This comes from people who hate an entire race of people for the plain and shallow fact that their skin is a different color. Or that they practice a different religion, or that they’re women. They have gamer tags such as “JewsAreGayyy”. In the world of Xbox live being gay is considered one of the very worst things a human being can be, they boast “I shot that nigger in the face”. Or the guy I heard that told his friend “Well, at least you’re not Jewish” or the man that told the woman on our team “Why don’t you just suck my mother-fucking cock you slut”.
Nothing is being done
Microsoft’s system for dealing with this problem is virtually non-existent. While it’s possible to file a complaint against someone for using hate speech or against someone who’s engaging in some other inappropriate behavior it’s practically useless because anyone can file a complaint against anyone else for any reason thereby rendering all complaints suspect. I don’t like you because you killed me a dozen times in a match and talked some smack? Fine, I’m going to file a complaint against you for using hate speech.
Only child predators are a potentially bigger problem than bigotry as online console gaming becomes a dominant and more mainstream form of entertainment and we all know that if sexual predators were as common as racists are on Xbox Live, Microsoft would throw its considerable and unmatched muscle at the problem. So why are sexual predators more likely to be given the attention they deserve while bigots are currently allowed to roam free? I think the truth is that, to them, one is acceptable while the other is not. God, I wish that weren’t true but I fear that it is. The reason why it’s flourishing in the online console gaming world is that nobody is stopping it.
The Solution
Sony, Microsoft and Nintendo need to send a clear message that hate will not be tolerated on their online services. I believe that moderators are the only realistic way to deal with the problem. Either hire people to do it or hand pick them from the Xbox live community (and perhaps pay them with free Xbox Live accounts and/or free downloads). Use hate speech once and get banned for a day. Use it again and get banned for a month. Use it again and get banned for life. The message would be quickly sent that it’s not in anybody’s interest to speak in this manner.
Ban someone based on their sign up info such as their credit card, address, phone number etc. Make it so they can’t just change their screen name. I have a feeling that once it gets out Microsoft is serious about this and that people are losing their online privileges for life we might eventually see an end to the hate speech online.
A friendly environment for all
Punishing violators doesn’t eliminate racism but it does make the online gaming environment a nicer place to be. An online gaming community should be a safe, fun place for everyone to enjoy, not just the profoundly ignorant. It is crucial that Microsoft, Sony, and others send the clearest and strongest possible message, that hate will not be tolerated. You cannot just give a chuckle and tell yourself “kids will be kids”.
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